Air India

Air India Customer Care

Address: Handling Contracts & Agreements Ground Handling HQ, Air India Chhatrapati Shivaji International Airport-II, Mumbai - 400 099.

Email ID: nodalofficer@airindia.com

Phone No: 1860 233 1407

Website : https://www.airindia.com/

Latest Judgments

Total 1201 Consumer Court Cases Against Air India.

Chandigarh

AIR India V/S IRA DOMUN

Air India  

Court Name: DF-I

Appelant Advocate ARUNA SACHDEVA

Respondant Advocate

Before the Upbhokta Lok Adalat held in District Consumer Disputes Redressal Commission-I, U.T., ChandigarhExecution Application No.157 of 2024 in CC/255/2023Ira Domun Vs Air India BEFORE: PAWANJIT SINGH, PRESIDENT SURJEET KAUR, MEMBER PARDEEP KUMAR SEKHRI, MEMBER – UPBHOKTA...

Case Number: 157

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Date of Filing: 31-05-2024

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Date of Upload: 24-06-2024

Chandigarh

AIR INDIA THROUGH ITS CHIEF EXECUTIVE OFFICER V/S RAJ JINDAL

Air India   Jindal  

Court Name: DF-I

Appelant Advocate AARUSHI GARG

Respondant Advocate

Before the Upbhokta Lok Adalat held in District Consumer Disputes Redressal Commission-I, U.T., ChandigarhExecution Application No.145 of 2024 in CC/323/2023Raj Jindal & anr. Vs Air India Ltd. BEFORE: PAWANJIT SINGH, PRESIDENT SURJEET KAUR, MEMBER PARDEEP KUMAR SEKHRI, MEMBER...

Case Number: 145

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Date of Filing: 27-05-2024

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Date of Upload: 24-06-2024

Haryana

Air India V/S Ganesh Dass Nagpal

Air India  

Court Name: Ambala

Appelant Advocate Shubham Aggarwal

Respondant Advocate

BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, AMBALA.Complaint case no.:30 of 2022Date of Institution:01.02.2022Date of decision:20.06.2024Ganesh Dass Nagpal, aged 55 years son of Sh. Bela Ram resident of H.No. 896, Sector-9, UE, Ambala City, Haryana.Jyoti Nagpal ag...

Case Number: 30

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Date of Filing: 01-02-2022

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Date of Upload: 21-06-2024

Circuit Bench Jodhpur

BALVEER KUMAR JAIN V/S AIR INDIA LTD

Air India  

Court Name: StateCommission

Appelant Advocate C S BISSA 9214489535

Respondant Advocate RAJU CHAYNAN

Case Number: 202

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Date of Filing: 17-11-2021

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Date of Upload: 12-06-2024

Punjab

Air India V/S Gurpreet singh

Air India  

Court Name: Gurdaspur

Appelant Advocate Sh.Swaran singh Aujla Adv.

Respondant Advocate Sh.Satish Kumar Adv.

Case Number: 65

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Date of Filing: 22-03-2023

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Date of Upload: 11-06-2024

Haryana

Air India Ltd. V/S Gurdev Singh

Air India  

Court Name: Gurgaon

Appelant Advocate Sh. Pankaj Yadav

Respondant Advocate

Case Number: 617

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Date of Filing: 16-05-2024

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Date of Upload: 07-06-2024

Gujarat

Manager / Air India V/S Rameshchandra Dahyabhai

Air India  

Court Name: Ahmedabad Rural

Appelant Advocate R.M.PARMAR

Respondant Advocate 1) P H. BHATT

Case Number: 53

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Date of Filing: 16-02-2022

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Date of Upload: 28-06-2024

Karnataka

The Manager, AIR INDIA V/S Adithi Shetty

Air India  

Court Name: Bangalore Urban

Appelant Advocate M Manjayya Shetty

Respondant Advocate

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, 8TH FLOOR, B.W.S.S.B BUILDING, K.G.ROAD,BANGALORE-09Complaint Case No. CC/293/2023( Date of Filing : 19 Aug 2023 )1. Adithi ShettyD/o Srikantha Shetty A,R/at No.205,2nd floor,Navami Varsha, Uttarahalli Kengeri Road,Srinivasapura Ke...

Case Number: 293

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Date of Filing: 19-08-2023

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Date of Upload: 03-06-2024

Punjab

Air India Airlines V/S Ravideep Singh S/o Gurjit Singh

Air India   India Airlines  

Court Name: Jalandhar

Appelant Advocate Complainant in Person

Respondant Advocate

Distt Consumer Disputes Redressal CommissionLadowali Road, District Administrative Complex,2nd Floor, Room No - 217 JALANDHAR (PUNJAB) Complaint Case No. CC/2/2024( Date of Filing : 02 Jan 2024 )1. Ravideep Singh S/o Gurjit Singh64, Windsor Park Colony, Near DAV Engg. College, Ja...

Case Number: 2

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Date of Filing: 02-01-2024

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Date of Upload: 05-06-2024

Madhya Pradesh

AIR INDIA V/S ASHISH AWASTHY

Air India  

Court Name: Bhopal-II

Appelant Advocate SH. PRANAY SAXENA

Respondant Advocate

Case Number: 0

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Date of Filing: 26-10-2018

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Date of Upload: 04-06-2024

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Common FAQ

Question : Am I eligible to file case against Air India in Consumer Forum?

Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.

Question : When I can fill a complaint against Air India ?

Answer : A complaint may be made against Air India under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Question : Is there any exemption from payment of Court Fee?

Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.

Question : What are the Reliefs available to Consumers?

Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.

Procedure to File Complaint against Air India


Step 1

Contact Air India Customer Care

If you have a complaint against Air India, please follow these steps to file your grievance:

Customer Support : Contact Air India's customer support on the below helpline numbers, email, or social media. Provide detailed information about your concern ask them to register a complaint and ask them for a complaint number.

0124-2641407
020-26231407
1860 233 1407

Global Customer Support :
USA : +1 - 888 634 1407
Canada : +1 - 888 634 1407
UK : +44 - 0800 048 9254 (Toll Free)
Australia : +61 - 3 701 98270
France : +33 - 1 874 06644 *
Germany : +49 - 6925511337 *
Singapore : +65 - 800 101 4016 (Toll Free)

Air India Email Support : You can also send a detailed email to the Air India's customer service email address. Include relevant information like your booking reference number, flight details, and a clear description of the problem you faced.
contactus@airindia.in

Contact Air India Branch Office :

Western Region

Bombay
Ground floor, Air India building,
Nariman Point, Mumbai 400001.
022-22796231

Goa
AIL, Dempo House,
Ground Floor, Campal,
Dr Dayanand Bandodkar Marg,
Panjim, Goa 403001.
0832-2225172

Eastern Region

Kolkata
Airlines House, 39,
Chittaranjan Avenue,
Kolkata-700012.(W.B.)
033-22116944

Guwahati
Airlines House, Dr.R.P.Road,
Ganesh Guri, Charali,
Guwahati-781006. (Assam)
0361-2264425

Northern Region

Srinagar
JK Bank Building
Residency Road Srinagar
0194-2450231

Jalandhar
Office No. 101, First Floor,
Vijaya Tower, Near SBI Main Branch,
Civil Lines, Jalandhar 144001
0181-2452897

Southern Region

Chennai
Air India
8th floor, Indiqube Arihant Viceroy
Old no. 25, New no. 22
Sardar Patel Road
Little Mount
Guindy
Chennai-600032
044 22569877

Bengaluru
BLOCK-F, K, JC Rd, opp. LIC HEAD OFFICE,
TOWN HALL, Bengaluru,
Karnataka 560002
080 2297 8424


Step 2

Contact Air India Nodal Officer

If your issue remains unresolved, you can contact the Air India's Nodal Officer on their official E-Mail ID nodalofficer@airindia.com. Send a formal E-Mail with your complaint details and send it to the above email ID.

Email Format

Subject: Urgent: Unresolved Issue - [Your Booking/Reference Number]

Dear Air India Customer Support,

My name is [Your Name], and I am the regular customer of Air India, I am writing to express my dissatisfaction with the recent experience I had with Air India on [Date]. I believe that it is crucial to bring this matter to your attention, and I trust that you will resolve it promptly as early as possible.

Booking/Reference Number: [Your Booking/Reference Number]

Flight Details: [Flight Number, Date, and Route]
Date: [Date of Flight]

I would like to highlight the following issues I encountered during my recent journey with Air India:
[Clearly state the issue with specific details]

Despite my attempts to address these concerns with team members during the journey, the issues were not resolved. After that I also register my complaint to the Air India customer care on your helpline number (18602331407) and also send an email at (contactus@airindia.in). The complaint numbers are [Complaint Numbers]. I am very disappointed with the level of service, and I believe that it does not meet the standards expected from a reputed airline like Air India.

I kindly request that you investigate these matters at your earliest convenience. Additionally, I would appreciate the refund compensation and a appropriate actions to rectify the inconvenience caused. Please provide a timeline for your investigation and resolution with the acknowledgment of this email. Your prompt attention to this matter is crucial in maintaining customer trust and satisfaction.

Thank you for your understanding, and I look forward to a swift and satisfactory resolution to these issues.

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 3

Contact Consumer Court

If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Air India.

NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.