Air India
Air India Customer Care
Address: Handling Contracts & Agreements Ground Handling HQ, Air India Chhatrapati Shivaji International Airport-II, Mumbai - 400 099.
Email ID: nodalofficer@airindia.com
Phone No: 1860 233 1407
Website : https://www.airindia.com/
Latest Judgments
Total 1201 Consumer Court Cases Against Air India.
Mathew Philip V/S Air India Ltd
Court Name: StateCommission
Appelant Advocate Joseph Markos
Respondant Advocate Shaji S.Pallippadan
.CDRC, Sisuvihar Lane, Sasthamangalam.P.O, Trivandrum-10Appeal(A) No. 526/2003 Air India LtdSenior ManagerThe Managing DirectorThe Secretary and General Manager ...........Appellant(s)Vs.Mathew PhilipJohn PhilipLeelamma Philip ...........Respondent(s) BEFORE:1. SMT.VALSALA SARNGA...
Case Number: 526
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Date of Filing: 23-06-2003
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Date of Upload: 30-11--0001
THE MANAGER, AIR BAGGAGE, SERVICE, AIR INDIA LTD. V/S N. R. BASANTANI, EX. DY. COMMISSIONER
Court Name: StateCommission
Appelant Advocate
Respondant Advocate P.R. BAKSI
Case Number: 105
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Date of Filing: 11-04-2007
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Date of Upload: 16-11-2018
AIR INDIA V/S DR. SHOUKAT H. KHAN
Court Name: StateCommission
Appelant Advocate M/S K.ANOOP KUMAR
Respondant Advocate
First Appeal No. FA/1903/05(Arisen out of Order Dated null in Case No. of District Hyderabad-II)1. DR. SHOUKAT H. KHANR/O H.NO. 8-1-115/21 SURYANAGAR TOWLI CHOWKI HYDAndhra Pradesh2. DR. AYESHA KHANR/O H.NO. 8-1-115/21 SURYANAGAR TOWLI CHOWKI HYDAndhra Pradesh3. MASTER FAYZAAN H....
Case Number: 1903
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Date of Filing: 22-12-2005
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Date of Upload: 30-11--0001
SRI AJAY LAL BASU V/S AIR INDIA MUMBAI AIRPORT
Court Name: StateCommission
Appelant Advocate PRABIR BASU
Respondant Advocate
Case Number: 229
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Date of Filing: 02-07-2007
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Date of Upload: 06-09-2018
Manager of Air India Gujarat Chamber of Commerce Building V/S Pankajbhai D. Shah
Court Name: Valsad
Appelant Advocate
Respondant Advocate
Case Number: 8
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Date of Filing: 21-06-2008
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Date of Upload: 08-09-2020
THE C.M.D, AIR INDIA LTD V/S HAMZA HAJI, S/O ABDU HAJI
Court Name: Malappuram
Appelant Advocate P. SANTHOSHKUAMR
Respondant Advocate
DISTRICT CONSUMER DISPUTES REDRESSAL FORUMMALAPPURAMconsumer case(CC) No. CC/06/40 HAMZA HAJI, S/O ABDU HAJI ...........Appellant(s)Vs.THE C.M.D, AIR INDIA LTDTHE MANAGER, AIR INDIA LTDCOUNTRY MANAGER, AIR INDIA LTDMANAGER, SANTHOSH TRAVELS ...........Respondent(s) BEFORE:1. C.S....
Case Number: 6
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Date of Filing: 07-06-2006
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Date of Upload: 30-11--0001
AIR INDIA LTD. V/S SHIJU
Court Name: Ernakulam
Appelant Advocate
Respondant Advocate
CDRF-ERNAKULAM,KATHRUKKADAVU, COCHIN17 CONSUMER DISPUTES REDRESSAL FORUMconsumer case(CC) No. 07/265 SHIJU ...........Appellant(s)Vs.AIR INDIA LTD. ...........Respondent(s) BEFORE:1. A.RAJESH 2. C.K.LEKHAMMA 3. PROF:PAUL GOMEZ Complainant(s)/Appellant(s): OppositeParty/Respond...
Case Number: 7
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Date of Filing: 16-08-2007
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Date of Upload: 30-11--0001
Mohan.K.Varghese V/S Air India Ltd, Rep.by Commercial Manager
Court Name: StateCommission
Appelant Advocate C.J.Simon
Respondant Advocate Sandeep.T.George
.CDRC, Sisuvihar Lane, Sasthamangalam.P.O, Trivandrum-10Appeal(A) No. 1116/2001 Manager (Admn)Manager Passenger RelationsAir India Ltd, Rep.by Commercial Manager ...........Appellant(s)Vs.Mohan.K.Varghese ...........Respondent(s) BEFORE:1. JUSTICE SHRI.K.R.UDAYABHANU 2. SMT.VAL...
Case Number: 1116
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Date of Filing: 29-11-2001
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Date of Upload: 30-11--0001
Air India Rep.by Managing Director V/S Mohan.K.Varughese,Kuzhimuriyil House,Prakkanam P.O,Kozhencherry,Pathanmthitta
Court Name: StateCommission
Appelant Advocate
Respondant Advocate
.CDRC, Sisuvihar Lane, Sasthamangalam.P.O, Trivandrum-10Appeal(A) No. 314/2002 Mohan.K.Varughese,Kuzhimuriyil House,Prakkanam P.O,Kozhencherry,Pathanmthitta ...........Appellant(s)Vs.Air India Rep.by Managing Director The Manager Passenger RelationThe Sr.Manager (Admn) ............
Case Number: 314
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Date of Filing: 17-05-2002
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Date of Upload: 30-11--0001
The Airport Manager, Air India Limited and Other 2 V/S T.V.Joseph,Thompilethu,Near Snakers Hospital
Court Name: Kollam
Appelant Advocate Panayil K.Chandrasekharan Pillai
Respondant Advocate R.Jagadishkumar
C.D.R.F. KOLLAM : CIVIL STATION - 691 013CONSUMER DISPUTES REDRESSAL FORUM ::: KOLLAMconsumer case(CC) No. CC/04/479 T.V.Joseph,Thompilethu,Near Snakers Hospital ...........Appellant(s)Vs.The Manager,United Tours E-TravelsThe Airport Manager, Air India Limited and Other 2 The Ma...
Case Number: 4
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Date of Filing: 26-11-2004
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Date of Upload: 30-11--0001
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Common FAQ
Question : Am I eligible to file case against Air India in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Air India ?
Answer : A complaint may be made against Air India under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint against Air India
Step 1
Contact Air India Customer Care
If you have a complaint against Air India, please follow these steps to file your grievance:Customer Support : Contact Air India's customer support on the below helpline numbers, email, or social media. Provide detailed information about your concern ask them to register a complaint and ask them for a complaint number.
0124-2641407
020-26231407
1860 233 1407
Global Customer Support :
USA : +1 - 888 634 1407
Canada : +1 - 888 634 1407
UK : +44 - 0800 048 9254 (Toll Free)
Australia : +61 - 3 701 98270
France : +33 - 1 874 06644 *
Germany : +49 - 6925511337 *
Singapore : +65 - 800 101 4016 (Toll Free)
Air India Email Support : You can also send a detailed email to the Air India's customer service email address. Include relevant information like your booking reference number, flight details, and a clear description of the problem you faced.
contactus@airindia.in
Contact Air India Branch Office :
Western Region
BombayGround floor, Air India building,
Nariman Point, Mumbai 400001.
Goa
AIL, Dempo House,
Ground Floor, Campal,
Dr Dayanand Bandodkar Marg,
Panjim, Goa 403001.
Eastern Region
KolkataAirlines House, 39,
Chittaranjan Avenue,
Kolkata-700012.(W.B.)
Guwahati
Airlines House, Dr.R.P.Road,
Ganesh Guri, Charali,
Guwahati-781006. (Assam)
Northern Region
SrinagarJK Bank Building
Residency Road Srinagar
Jalandhar
Office No. 101, First Floor,
Vijaya Tower, Near SBI Main Branch,
Civil Lines, Jalandhar 144001
Southern Region
ChennaiAir India
8th floor, Indiqube Arihant Viceroy
Old no. 25, New no. 22
Sardar Patel Road
Little Mount
Guindy
Chennai-600032
Bengaluru
BLOCK-F, K, JC Rd, opp. LIC HEAD OFFICE,
TOWN HALL, Bengaluru,
Karnataka 560002
Step 2
Contact Air India Nodal Officer
If your issue remains unresolved, you can contact the Air India's Nodal Officer on their official E-Mail ID nodalofficer@airindia.com. Send a formal E-Mail with your complaint details and send it to the above email ID.Email Format
Subject: Urgent: Unresolved Issue - [Your Booking/Reference Number]Dear Air India Customer Support,
My name is [Your Name], and I am the regular customer of Air India, I am writing to express my dissatisfaction with the recent experience I had with Air India on [Date]. I believe that it is crucial to bring this matter to your attention, and I trust that you will resolve it promptly as early as possible.
Booking/Reference Number: [Your Booking/Reference Number]
Flight Details: [Flight Number, Date, and Route]
Date: [Date of Flight]
I would like to highlight the following issues I encountered during my recent journey with Air India:
[Clearly state the issue with specific details]
Despite my attempts to address these concerns with team members during the journey, the issues were not resolved. After that I also register my complaint to the Air India customer care on your helpline number (18602331407) and also send an email at (contactus@airindia.in). The complaint numbers are [Complaint Numbers]. I am very disappointed with the level of service, and I believe that it does not meet the standards expected from a reputed airline like Air India.
I kindly request that you investigate these matters at your earliest convenience. Additionally, I would appreciate the refund compensation and a appropriate actions to rectify the inconvenience caused. Please provide a timeline for your investigation and resolution with the acknowledgment of this email. Your prompt attention to this matter is crucial in maintaining customer trust and satisfaction.
Thank you for your understanding, and I look forward to a swift and satisfactory resolution to these issues.
Sincerely,
[Your Full Name]
[Your Contact Information]
Step 3
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Air India.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.