Air France
Air France Customer Care
Address: Air France Corporate Consumer complaint office DLF Phase II, Gurgaon 122002.
Email ID: nodalofficer.india@airfrance.fr
Phone No: 1800 4192 033
Website : https://wwws.airfrance.in/
Latest Judgments
Total 38 Consumer Court Cases Against Air France.
AIR FRANCE V/S MEDHA SAMPAT
Court Name: StateCommission
Appelant Advocate DEWAN DWARKADAS & PARTNERS
Respondant Advocate Mr. Umang Jaju
BEFORE THE HON'BLE STATE CONSUMER DISPUTES REDRESSAL COMMISSION, MAHARASHTRA, MUMBAIFirst Appeal No. A/09/316(Arisen out of Order Dated 31/01/2009 in Case No. 32/2008 of District Mumbai)1. MEDHA SAMPAT502, DIVYALOK, 22, L.D. RUPAREL MARG, MUMBAI 400 006.MUMBAI.Maharastra............
Case Number: 9
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Date of Filing: 16-03-2009
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Date of Upload: 30-11--0001
MEDHA SAMPAT V/S AIR FRANCE
Court Name: StateCommission
Appelant Advocate M/S D H LAW ASSOCIATES
Respondant Advocate
BEFORE THE HON'BLE STATE CONSUMER DISPUTES REDRESSAL COMMISSION, MAHARASHTRA, MUMBAIFirst Appeal No. A/11/48(Arisen out of Order Dated 31/01/2009 in Case No. 32/2008 of District Mumbai)1. AIR FRANCETHROUGH ITS DIRECTORS, OFF. AT 201 B, SARJAN PLAZA, 100 DR ANNIE BASENT ROAD, WORL...
Case Number: 11
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Date of Filing: 17-01-2011
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Date of Upload: 30-11--0001
MADHA SAMPAT V/S AIR FRANCE
Court Name: StateCommission
Appelant Advocate M/S D H LAW ASSOCIATES
Respondant Advocate
BEFORE THE HON'BLE STATE CONSUMER DISPUTES REDRESSAL COMMISSION, MAHARASHTRA, MUMBAIMiscellaneous Application No. MA/11/301. AIR FRANCE THROUGH ITS DIRECTORS, OFF. AT 201 B, SARJAN PLAZA, 100 DR ANNIE BASENT ROAD, WORLI, MUMBAI 400 018.MUMBAIMAHARASHTRA ...........Appellant(s)Ver...
Case Number: 11
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Date of Filing: 17-01-2011
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Date of Upload: 30-11--0001
AIR FRANCE & ORS V/S K. MADHUSUDHAN RAO & ANR
Court Name: NCDRC
Appelant Advocate MR. Y. RAJAGOPALA RAO
Respondant Advocate MR. AMIR SINGH PASRICH
NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHIREVISION PETITION NO. 3792 OF 2008(Against the Order dated 18/01/2008 in Appeal No. 740/2005 of the State Commission Andhra Pradesh) 1. K. MADHUSUDHAN RAO & ANRFlat No.501 Vytia Tower Palace Layout Pade Waltair Visakhapatnam...
Case Number: 3792
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Date of Filing: 26-09-2008
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Date of Upload: 05-04-2010
MRS. KAJAL BANERJEE V/S AIR FRANCE
Court Name: NCDRC
Appelant Advocate JOY BASU
Respondant Advocate -
Date of Filing: 17 Nov 2005 NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHIAPPEAL NO. No. FA/481/2005(Against the Order dated 14/01/2005 in Complaint No. 389/98 of the State Commission Delhi) 1. AIR FRANCE7,ATMA RAM MANSION,SCINDIA HOUSE DELHI - ...........Appellant(s)Vs...
Case Number: 481
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Date of Filing: 17-11-2005
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Date of Upload: 19-11-2009
Air France Terminal V/S Smt Bharvi Jaydeep shah
Court Name: Rajkot Addl
Appelant Advocate B B Gogiya
Respondant Advocate Pasrich and Company
Case Number: 7
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Date of Filing: 21-06-2007
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Date of Upload: 28-08-2020
Air France V/S Mr. Sanjay Budhiya
Court Name: South 24 Parganas
Appelant Advocate
Respondant Advocate
Case Number: 208
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Date of Filing: 16-07-2002
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Date of Upload: 13-11-2019
AIR FRANCE V/S AJAY B BHATT
Court Name: StateCommission
Appelant Advocate K M BHATT
Respondant Advocate
Case Number: 97
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Date of Filing: 28-04-1997
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Date of Upload: 10-07-2019
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Common FAQ
Question : Am I eligible to file case against Air France in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Air France ?
Answer : A complaint may be made against Air France under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt Air France
Step 1
Contact Air France Customer Service
If you prefer speaking directly to a representative, call the Air France customer service number 1800 4192 033. Explain your complaint with relevant details such as your booking PNR, Passenger Details and the Phone number provided at the time of booking.Step 2
Submit a Complaint Online
Air France have online complaint forms. Go to the airline's official website, navigate to the customer service on the Contact Page, and select the option to complete the complaint form.Step 3
Nodal Officer
If your complaint is unresolved by the Air France Customer Care for more than 10 days, contact Air France Nodal Officer on the Email ID nodalofficer.india@airfrance.fr, attach your ticket copy, mention phone number, passenger details and the complaint number registered with the Air France Customer Care.If may prefer traditional mail, and send a letter to the Air France head office mentioned above. Ensure you include all relevant details.
Step 4
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Air France.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.