Air France
Air France Customer Care
Address: Air France Corporate Consumer complaint office DLF Phase II, Gurgaon 122002.
Email ID: nodalofficer.india@airfrance.fr
Phone No: 1800 4192 033
Website : https://wwws.airfrance.in/
Latest Judgments
Total 38 Consumer Court Cases Against Air France.
M/S. AIR FRANCE KLM CARES. V/S DIPAK BHATTACHARYYA
Court Name: New Delhi
Appelant Advocate
Respondant Advocate
CONSUMER DISPUTES REDRESSAL FORUM-VI (DISTT. NEW DELHI), ‘M’ BLOCK, 1STFLOOR, VIKAS BHAWAN,I.P.ESTATE, NEW DELHI-110002.Case No.CC.82/2019 Dated:In the matter of: Dipak Bhattacharyya,Aged 70 years,(senior citizen)P-122, C.R. Park, Ne...
Case Number: 82
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Date of Filing: 19-03-2019
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Date of Upload: 27-05-2019
M/S AIR FRANCE V/S ASHA SAHIB
Court Name: StateCommission
Appelant Advocate ABISHEK KAUL
Respondant Advocate
IN THE STATE COMMISSION: DELHI(Constituted under Section 9 of the Consumer Protection Act, 1986) Date of Decision: 12.04.2019First Appeal No. 195/2019(Arising out of the order dated 28.02.2019 passed in complaint case No. 18/2019 by the District Consumer Disputes Redressal Forum...
Case Number: 195
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Date of Filing: 27-03-2019
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Date of Upload: 27-04-2019
M/S. Air France V/S Asha Sahib
Court Name: New Delhi
Appelant Advocate
Respondant Advocate
CONSUMER DISPUTES REDRESSAL FORUM-VI(DISTT. NEW DELHI), ‘M’ BLOCK, 1STFLOOR, VIKAS BHAWAN,I.P.ESTATE, NEW DELHI-110002.Case No.CC.18/2019 Dated:In the matter of: Smt. Asha Sahib,W/o Sh. B.L. SahibSK-708, Shipra Krishna,Vista...
Case Number: 18
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Date of Filing: 21-01-2019
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Date of Upload: 18-03-2019
Air France and Other V/S Manjeet Singh and Other
Court Name: Gurgaon
Appelant Advocate Nivedita Grover
Respondant Advocate
Case Number: 586
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Date of Filing: 23-11-2017
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Date of Upload: 05-11-2018
M/S. Air France V/S Pradeep Ahuja
Court Name: New Delhi
Appelant Advocate
Respondant Advocate
CONSUMER DISPUTES REDRESSAL FORUM-VI (DISTT. NEW DELHI), ‘M’ BLOCK, 1STFLOOR, VIKAS BHAWAN, I.P.ESTATE, NEW DELHI-110002.Case No.CC/09/2007 Dated:In the matter of:- Pradeep AhujaS/o Late D.C. Ahuja,R/o 95, Hauz Khas Apartments,New Delhi. Amita AhujaW/o Sh. Prad...
Case Number: 9
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Date of Filing: 29-08-2006
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Date of Upload: 31-10-2018
O.P. SRIVASTAVA V/S AIR FRANCE
Court Name: NCDRC
Appelant Advocate M/S. ARTLO INDIA
Respondant Advocate Mr. Satvik Varma
NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI FIRST APPEAL NO. 310 OF 2008(Against the Order dated 29/05/2008 in Complaint No. 74/2003 of the State Commission Uttar Pradesh)1. AIR FRANCEThrough The Country Manager /Customer Service Manager Scindia House 7, Atma Ram Hou...
Case Number: 310
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Date of Filing: 24-07-2008
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Date of Upload: 28-03-2018
m/s. Air France Authorised Officer & another V/S D.Amsaveni
Court Name: South Chennai
Appelant Advocate R.Dhamodaran
Respondant Advocate D.R.Ragunath
Date of Filing : 05.08.2010 Date of Order : 09.10.2017DISTRICT CONSUMER DISPUTE REDRESSAL FORUM, CHENNAI (SOUTH) 2nd Floor, Frazer Bridge Road, V.O.C. Nagar, Park Town, Chennai-3PRESENT: THIRU. M.MONY, B.Sc., L.L.B. M.L., : PRESIDENT TMT. K.AMALA, M.A. L.L.B., : MEMBER I DR. ...
Case Number: 310
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Date of Filing: 18-08-2010
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Date of Upload: 16-11-2017
AIR FRANCE V/S B.K. SAHA
Court Name: StateCommission
Appelant Advocate
Respondant Advocate
IN THE STATE COMMISSION: DELHI(Constituted under Section 9 of the Consumer Protection Act, 1986) Date of Decision: 21.07.2017First Appeal No. 1120/2012(Arising out of the order dated 19.09.2012 passed in Complaint Case No. 197/2007 by the District Consumer Disputes Redressal Foru...
Case Number: 12
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Date of Filing: 12-12-2012
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Date of Upload: 24-07-2017
The Managing Director Air France V/S P. B. Shivalingappa
Court Name: Bangalore Urban
Appelant Advocate Vijaya Narayana
Respondant Advocate
Both parties file joint memo.Advocate for complainant reports receiptof D.D for RS 50,000.In view of settlement amicably the complaint is disposedoff as settled out of court....
Case Number: 15
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Date of Filing: 20-04-2015
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Date of Upload: 23-02-2017
DIMPLE BHAMBRA MALHOTRA V/S M/S AIR FRANCE
Court Name: StateCommission
Appelant Advocate A.R.TAKKAR
Respondant Advocate
IN THE STATE COMMISSION: DELHI(Constituted under Section 9 of the Consumer Protection Act, 1986) Date of Arguments: 14/02/2017Date of Order: 28/02/2017First Appeal No. 80/2016(Arising out of the order dated 04.01.2016 passed in Complaint Case No. 507/2010 by the District Consumer...
Case Number: 80
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Date of Filing: 15-02-2016
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Date of Upload: 17-03-2017
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Common FAQ
Question : Am I eligible to file case against Air France in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Air France ?
Answer : A complaint may be made against Air France under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt Air France
Step 1
Contact Air France Customer Service
If you prefer speaking directly to a representative, call the Air France customer service number 1800 4192 033. Explain your complaint with relevant details such as your booking PNR, Passenger Details and the Phone number provided at the time of booking.Step 2
Submit a Complaint Online
Air France have online complaint forms. Go to the airline's official website, navigate to the customer service on the Contact Page, and select the option to complete the complaint form.Step 3
Nodal Officer
If your complaint is unresolved by the Air France Customer Care for more than 10 days, contact Air France Nodal Officer on the Email ID nodalofficer.india@airfrance.fr, attach your ticket copy, mention phone number, passenger details and the complaint number registered with the Air France Customer Care.If may prefer traditional mail, and send a letter to the Air France head office mentioned above. Ensure you include all relevant details.
Step 4
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Air France.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.