Procedure to File Complaint againt Ageas Federal Life Insurance

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Step 1

Contact the Customer Care: If you are not satisfied with the service and you want to take strict action, first contact Ageas Federal Life Insurance customer care (1800 209 0502), or email on the above mentioned ID. Point out the issue you are facing and ask them to resolve it as early as possible. But first review your insurance policy documents to know the terms and conditions.

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For any grievance or complaint

Customer Service Touchpoints: Following are the various touch points of Ageas Federal Life Insurance. Customers can get in touch on the below mentioned options and submit your policy related grievance:

Ms Reema Bhasker - Assistant Vice President - Customer and Sales Support
Ms Elizabeth Taylor - Chief Manager – IGMS & Complaints
Email - Reema.bhasker@ageasfederal.com & Elizabeth.taylor@ageasfederal.com
Mail - Ageas Federal Life Insurance Co Ltd
22nd Floor, A Wing, Marathon Futurex, N. M. Joshi Marg, Lower Parel (East), Mumbai 400013, India.

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Step 2

Contact Nodal Officer

Mr Rajesh Ajgaonkar - Grievance Redressal Officer
Email - grievance@ageasfederal.com
Head Office Number - 022 - 2302 9200
Helpline Number - 1800 209 0502 (Toll Free)
Mail - Ageas Federal Life Insurance Co Ltd
22nd Floor, A Wing, Marathon Futurex, N. M. Joshi Marg, Lower Parel (East), Mumbai 400013, India.

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Grievance Redressal Officer

You can also write to the Grievance Redressal Officer who will assist you to redress your grievance and lodge a complaint.
Agra - Agra.Gro@ageasfederal.com
Ahmedabad - Ahmedabad.Gro@ageasfederal.com
Ajmer - Ajmer.Gro@ageasfederal.com
Asansol - Asansol.Gro@ageasfederal.com
Aurangabad - Aurangabad.Gro@ageasfederal.com
Bangalore - Bangalore.Gro@ageasfederal.com
Bhopal - Bhopal.Gro@ageasfederal.com
Bhubaneswar - Bhubaneswar.Gro@ageasfederal.com
Calicut - Calicut.Gro@ageasfederal.com
Chandigarh - Chandigarh.Gro@ageasfederal.com
Chapra - Chapra.Gro@ageasfederal.com
Chennai - Chennai.Gro@ageasfederal.com
Coimbatore - Coimbatore.Gro@ageasfederal.com
Contai - Contai.Gro@ageasfederal.com
Dehradun - Dehradun.Gro@ageasfederal.com
Delhi - CP - DelhiCP.Gro@ageasfederal.com
Delhi - Pitampura - DelhiPitampura.Gro@ageasfederal.com
Erode - Erode.Gro@ageasfederal.com
Gaya - Gaya.Gro@ageasfederal.com
Ghaziabad - Ghaziabad.Gro@ageasfederal.com
Gorakhpur - Gorakhpur.Gro@ageasfederal.com
Guntur - Guntur.Gro@ageasfederal.com
Guwahati - Guwahati.Gro@ageasfederal.com
Howrah - Howrah.Gro@ageasfederal.com
Hyderabad - Hyderabad.Gro@ageasfederal.com
Indore - Indore.Gro@ageasfederal.com
Jabalpur - Jabalpur.Gro@ageasfederal.com
Jaipur - Jaipur.Gro@ageasfederal.com
Jalandhar - Jalandhar.Gro@ageasfederal.com
Jamnagar - Jamnagar.Gro@ageasfederal.com
Jamshedpur - Jamshedpur.Gro@ageasfederal.com
Kakinada - Kakinada.Gro@ageasfederal.com
Kanpur - Kanpur.Gro@ageasfederal.com
Kochi - Kochi.Gro@ageasfederal.com
Kolhapur - kolhapur.Gro@ageasfederal.com
Kolkata - Kolkata.Gro@ageasfederal.com
Kottayam - Kottayam.Gro@ageasfederal.com
Lucknow - Lucknow.Gro@ageasfederal.com
Ludhiana - Ludhiana.Gro@ageasfederal.com
Madurai - Madurai.Gro@ageasfederal.com
Mangalore - Mangalore.Gro@ageasfederal.com
Mumbai ( Ghatkopar ) - Mumbaighatkopar.Gro@ageasfederal.com
Mumbai ( Goregaon ) - Mumbaigoregaon.Gro@ageasfederal.com
Mumbai (Lower Parel) - MumbaiHO.Gro@ageasfederal.com
Mysore - Mysore.Gro@ageasfederal.com
Nagpur - Nagpur.Gro@ageasfederal.com
Nashik - Nashik.Gro@ageasfederal.com
Noida - Noida.Gro@ageasfederal.com
Panaji Goa - Panajigoa.Gro@ageasfederal.com
Panipat - Panipat.Gro@ageasfederal.com
Patna - Patna.Gro@ageasfederal.com
Prayagraj - Prayagraj.Gro@ageasfederal.com
Pune - Pune.Gro@ageasfederal.com
Raipur - Raipur.Gro@ageasfederal.com
Rajahmundry - Rajahmundry.Gro@ageasfederal.com
Rajkot - Rajkot.Gro@ageasfederal.com
Ranchi - Ranchi.Gro@ageasfederal.com
Salem - Salem.Gro@ageasfederal.com
Sasaram - Sasaram.Gro@ageasfederal.com
Satara - Satara.Gro@ageasfederal.com
Siliguri - Siliguri.Gro@ageasfederal.com
Surat - Surat.Gro@ageasfederal.com
Thiruvanthanapuram - Thiruvanthanapuram.Gro@ageasfederal.com
Thrissur - Thrissur.Gro@ageasfederal.com
Tiruppur - Tiruppur.Gro@ageasfederal.com
Trichy - Trichy.Gro@ageasfederal.com
Udaipur - Udaipur.Gro@ageasfederal.com
Udupi - Udupi.Gro@ageasfederal.com
Vadodara - Vadodara.Gro@ageasfederal.com
Varanasi - Varanasi.Gro@ageasfederal.com
Vijayawada - Vijayawada.Gro@ageasfederal.com
Vizag - Vizag.Gro@ageasfederal.com

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Step 3

Contact Insurance Ombudsman

If you are dissatisfied with the Ageas Ageas Federal Life Insurance Nodal Officer OR Grievance Redressal Officer response, you can contact the Insurance Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
Ageas Federal Life Insurance Ombudsman List

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Procedure for filing complaint with Ombudsman: As per Provision of Rule 13(3) of the Redressal of Public Grievance Rules, 1998 the complaint to the ombudsman can be made:
1. If the grievance has been rejected by the Grievance Redressal Machinery of the Insurer or the complainant had not received any reply within a period of one month from date of lodgment of complaint or complainant is not satisfied with the reply given to him by the insurer.
2. The Complaint has been filed within one year from the date of rejection by the Company if it is not simultaneously under any litigation.

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Step 4

Contact Consumer Court

If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Ageas Federal Life Insurance.

NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.