Procedure to File Complaint againt Aditya Birla Sunlife Insurance

For Aditya Birla Health Insurance : Aditya Birla Health Insurance

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Step 1

Contact the Customer Care: If you are not satisfied with the service and you want to take strict action, first contact Aditya Birla Sunlife Insurance customer care on the below numbers. Mention your issue and ask them to resolve it as early as possible. But first review your insurance policy documents to know the terms and conditions related to the issue you're facing.

Call : 1800-270-7000
Email : care.lifeinsurance@adityabirlacapital.com
Mail : 9th Floor, Tower 1, One Indiabulls Centre, Jupiter Mills Compound, 841, Senapati Bapat Marg, Elphinstone Road, Mumbai- 400013

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Step 2

Contact Local Branch

If your complaint is unresolved for more than 10 days, Please contact Branch Service Manager (BSM), who is also the Local Grievance Redressal Officer at your nearest branch.

Aditya Birla Sunlife Insurance Branch Offices:

Jorhat : 4th Floor, Jiwan Geet Building, A. T. Road,Opposite Chowk Bazar,Jorhat (Assam) – 785001

Silchar : 1st floor, “Arihant Tower”, U.K.Dutta Sarani, Jil Road, Silchar-788 001.

Guwahati : 5th Floor, Sureka Square, Lachit Nagar, Near Hanuman Mandir, G.S. Road, Guwahati, Assam- 781 007

Guwahati - Ulubari : 5th Floor, Sureka Square, Lachit Nagar, Near Hanuman Mandir, G.S. Road, Guwahati, Assam- 781007

Shillong : Goenka Towers,2nd floor, Morellow Compound, Keating Road, Shillong-793001

Kolkata : 2nd Floor, Bangur BFL Estate, 31 Chowringhee Road, Kolkata, West Bengal – 700 016.

Bhagalpur : P R Tower,RBSS Sahay Road,Bhikhanpur,Kachari Chowk,Bhagalpur-Bihar pin-812001

Kharagpur : 4th Floor, Atwals Real Estate, Opposite Kharagpur College, H.P Petrol Pump, O.T. Road, Kharagpur, West Bengal – 721305.

Asansol : 2nd Floor, Shree Vishal Plaza, G. T. Road East. holding No. 123 (N, Asansol, West Bengal 713303

Muzaffarpur : Savita Complex 2nd Floor, Club Road, Muzzaffarpur - 842 002

Jammu : Unit # A – 205, 2nd Floor, Bahu Plaza, South Block, Jammu – 180 004

Dhanbad : 304/305, THIRD FLOOR, OZONE PLAZA, BANK MORE, DHANBAD - 826001

Jamshedpur : 2rd floor, OM Plaza, 96, SNP AREA, SAKCHI, JAMSHEDPUR- 831001

Mandi : 2nd floor 366/7,beside BSNL Office, opp Indra Market Mandi Himachal Pradesh 175 001.

Hoshiarpur : Ground Floor, SCO No. 22, Adj. Punjab and Sind Bank, Chandigarh Road, Hoshiarpur, Punjab - 146 001

Gaya : 2nd Floor, Nandan Nikiten Nagmita Road, Gaya, Bihar 823001

Amritsar : SCO -91,3rd Floor, Distt Shopping Complex ,Ranjit Avenue, Amritsar 143001

Shimla : Ground floor, Sarab Complex,Sanjauli,Shimla NEAR LAL PATH LAB 171006

Ranchi : 3rd Floor, Saluja Towers, Pepee Compound, Ranchi-834001

Bhubaneswar : 1st Floor, Front Wing, Rajdhani House, 77 Janpath, Bhubaneswar - 751001 Odissa

Gorakhpur : 3rd Floor, AD Tower, Bank Road, Gorakhpur – 273 001

Dehradun : G 12,NCR Plaza , 24A , 112/88 , New Cantt Road , Dehradun 248001

Chandigarh : 1st Floor, SCO-2473-2474, Sector-22-C, Chandigarh - 160022

Ludhiana : Ground and First Floor SCO 130-132, Apra Tower, Feroze Gandhi Market, Ludhiana, Punjab – 141 001

Haridwar : 2nd Floor of the building bearing Municipal No. 397/323/2, Situated at Avas Vikas Colony, Delhi Road Scheme Haridwar, Pargana-Jawalapur, Tehsil & Distt. Haridwar, Uttarakhand – 249 407

Ambala : 1st & 2nd Floor, RR Complex, Above IDFC First Bank, Geeta Gopal Chauraha, Jagdhari Road, Ambala Cant., Haryana – 133 001

Rourkela : Ground Floor, SBI Building,Plot No. 185, Unit No. 42, Panposh Road, Rourkela-769004-orrisa

Trivandrum : TC-29/3961-1, 1st Floor, KJK Wellness Centre, Ganapathy Kovil Road, Bakery Junction, Vazhuthacaud, Trivandrum, Kerala – 695034

Bhatinda : Ground Floor, MCB Z-3/3228, Opp. Small Capital Finance Bank Near Tinkoni Chowk, G.T Road, Bhatinda, Punjab – 151 001

Bareilly : 3rd Floor, 156, Civil Line, Nr. SBI Main Branch, Station Road, Bareilly, Uttar Pradesh- 243 001

Madurai : 2nd Floor, 2/3, G. V. Tower, Melakkal main road, near passport office, Madurai, Tamil Nadu - 625 016

Allahabad : 3rd Floor, Adarsh Square, Sardar Patel Marg, Civil Lines, Allahabad, Uttar Pradesh - 211 001

Ghaziabad : 1st Floor, C- 78 & 79, Raj Nagar District Centre (RDC), Raj Nagar, Ghaziabad- 201 002, Uttar Pradesh

Raigarh : 1st Floor, Rahul Complex, Jindal Road, Jagatpur, Raigarh, Chhattisgarh – 496 001

Delhi : Gr & 3rd floor, Vijaya Building, 17 Barakhamba Road, New Delhi-110001

Trichy : 1st Floor, Muthiah Tower, No. 1, Royal Road, Cantonment, Trichy, Tamil Nadu – 620 001

Pondicherry : 1st Floor, Boss Towers, Plot No. 14 & 15 ECR Road, Karuvadikuppam, Puducherry – 605 008

Cochin : 3rd Floor, Chammany Chambers, Kaloor-Kadavanthra Road, Kaloor .P.O., Cochin - 682 017

Mathura : 1st Floor, Tera Tower, Bhuteshwar Road, Mathura, Uttar Pradesh – 281 001

Bilaspur : 1st Floor of the Building Known as “A3” situated in the Vyapar Vihar Road, Village Talapara, Ward No. 9, Bilaspur, Chhattisgarh – 495 001

Alwar : 2nd Floor, Ahana Tower, Near Jai Complex, Alwar - 301001 Rajasthan

Coimbatore : 1st & 2nd Floor, 739, Avanashi Road, Coimbatore, Tamil Nadu – 641 018

Raipur : Ground Floor, Sky Park, Adjacent to G.E. Road, Ravi Nagar, District Raipur, Chhattisgarh - 492 004

Tirupati : 1st Floor, Elite Plaza, D. No. 160, AIR Bypass Road, New Balaji Colony, Tirupati, Andhra Pradesh – 517 501

Jhansi : 2nd Floor, City Plaza, Elite Plaza Road, Above Axis Bank, Civil Lines, Jhansi - 284001

Jaipur : 1st ,2nd & 3rd Floor, C-23, Ashok Marg, C-Scheme Jaipur, Rajasthan – 302 001

Vijayawada : 3rd Floor, 40-1-52C, MG road, Patamatalanka, Vijayawada, Andhra Pradesh – 520 010

Guntur : 1st Floor, Nandini Plaza 14/1, Arundelpet, Guntur, Andhra Pradesh – 522 001

Mysore : 1st Floor, Basava Arched Building, 2nd Main, Near Devi Anex Hotel, Saraswathipuram, Mysore – 570009

Jabalpur : Regal Tower, 3rd Floor, Adjacent to Aditya Birla Sun Life Insurance office, Napier Town, Jabalpur-482001

Jodhpur : Aditya Birla Health Insurance Co Limited, 503 , 5th Floor, Harnath Tower, Near Riktya Bheru Circle, PWD Area, Jodhpur - 342001, Rajasthan

Karimnagar : 3-1-9,10, Y. V. Reddy Centre, CVRN Road, Opposite Verternary Hospital, Karimnagar, Telangana – 505 001

Udaipur : 1st Floor, Manohar Heights, 16- C, Bank Street, Madhuban, Udaipur, Rajasthan - 313004

Ujjain : 2nd Floor, Laxmi Solitaire, 47-50 Dhanwantri Marg, Free Ganj Ujjian 456010

Goa : Office No 209,Gera Imperium II,Patto Panaji, Goa- 403001

Baroda : 201 & 202, 2nd Floor, A1 Smeet, Sarabhai Campus, Nr. Ganda Circle, Gorwa Road, Vadodara, Gujarat – 390 023

Kolhapur : S01, 2nd Floor, 889, PKP Empire, E Ward 5th Lane, Shahupuri, Above Equitos Small Finance Bank, Kolhapur – 416 001

Pune : pradeep chambers, office no.4, 1st floor, above café coffee day, bhandarkar road, pune 411004

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Step 3

Contact Insurance Ombudsman

If you are dissatisfied with the Aditya Birla Sunlife Insurance Nodal Officer response, you can contact the Insurance Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
Aditya Birla Sunlife Insurance Ombudsman List

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Procedure for filing complaint with Ombudsman: As per Provision of Rule 13(3) of the Redressal of Public Grievance Rules, 1998 the complaint to the ombudsman can be made:
1. If the grievance has been rejected by the Grievance Redressal Machinery of the Insurer or the complainant had not received any reply within a period of one month from date of lodgment of complaint or complainant is not satisfied with the reply given to him by the insurer.
2. The Complaint has been filed within one year from the date of rejection by the Company if it is not simultaneously under any litigation.

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Step 4

Contact Consumer Court

If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Aditya Birla Sunlife Insurance.

NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.