City Union Bank Customer Care

Solve complaint against City Union Bank in Consumer Court.

Expert advice from experienced lawyer to solve your consumer complaints with City Union Bank

City Union Bank Customer Care Details.

City Union Bank 24×7 customer care ensures customers receive assistance on their City Union Bank account. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to City Union Bank Customer Care.
If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the Consumer Forum, collect all the relevant document to prove the deficiency in services.

City Union Bank Toll Free Number : 044-71225000

City Union Bank Email : customercare@cityunionbank.com

City Union Bank Head Office Address
"Narayana" No.24B,Gandhi Nagar, Kumbakonam-612001

Customer Care Number List

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Who can file a complaint in Consumer Court.
Anyone holding relationship with City Union Bank , not the commercial purpose can file a case in the Consumer Forum for the compensation against the deficiency in services.
What is the time limit ?
The Consumer Complaint is required to within 2 years from which the consumer has become aware of the defective goods or of deficient services.
What are the punishments under the Consumer Protection Act?
Whoever fails to comply with any order made by the Consumer Forum, as the case may be, shall be punishable with imprisonment for a term of one month to three years or with fine of twenty-five thousand rupees to one lakh rupees, or with both.

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Accident Case | Arbitration | Bail Application | Case Drafting | Cheque Bounce
Practising Courts
Consumer Court | Delhi High Court | Dwarka Court
187, Nawada, Uttam Nagar Allahabad Bank Road, Delhi 110059, India
Phone Number
9899454503
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Steps to file a case in Consumer Court

Simple steps to file your case in your Consumer Forum against City Union Bank

STEP 1

Dial 044-71225000 from your registered mobile no. to contact City Union Bank customer care helpline. You can also email your complaint at customercare@cityunionbank.com from your personal Email ID which is registered with City Union Bank. Please note down the complaint reference number given by the City Union Bank executive at the end of the for future reference. For general complaints, you can call City Union Bank between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the City Union Bank customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.

STEP 2

Contact City Union Bank Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the City Union Bank Principal Nodal Officer at:

"Narayana" No.24B,Gandhi Nagar, Kumbakonam-612001

STEP 3

You can contact the RBI Ombudsman if you are not satisfied with the response from the City Union Bank. Reserve Bank of India appoints officers to solve the customer complaints if the City Union Bank fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen

FINAL STEP

If the customer has not received any response or not satisfied from the response, the customer can file a case against the City Union Bank in the Consumer Court.

  1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
  2. Click here for complete steps to file case in person.
  3. You can hire a lawyer near you, search lawyer.

About City Union Bank

About City Union Bank customer support center and list of customer care number

The additional information to contact City Union Bank branch office, nodal officer via email or through postal communication. Contacting to the City Union Bank nodal officer is the second step to redress your grievances.

City Union Bank Principal Officer for Complaints and Redressal

General Manager
Inspection Vigilance and Audit
City Union Bank Ltd.,
No.24 B, Gandhi Nagar,
Kumbakonam-612001
Tel : 0435-2402322
Fax : 0435-2431746
E-mail : principalofficer@cityunionbank.in

Tel : 0435-2402322, 2401622
FAX : 0435-2431746
complaints_grievances@cityunionbank.in

DEPOSIT PRODUCTS & SERVICE CHARGES
Deputy General Manager Planning & Development
City Union Bank Ltd.
No.24 B, Gandhi Nagar, Kumbakonam-612001.
Call : 0435-2402322

INFORMATION TECHNOLOGY RELATED SERVICE
Assistant General Manager
City Union Bank Ltd.
II nd Floor, 706, Anna salai Chennai- 600 006.
Call: 044-28297903

LOANS AND ADVANCES PERSONAL BANKING AND SME BANKING
Deputy General Manager
City Union Bank Ltd.
No.24 B, Gandhi Nagar, Kumbakonam-612001.
Call: 0435-2402322

FEMA & FOREX OPERATIONS
Assistant General Manager International Banking Division
City Union Bank Ltd.
48, Mahalakshmi Street T.Nagar Chennai-600 017.
Call: 044-48685593 Extn 26

RURAL/AGRICULTURAL BANKING
General Manager
City Union Bank Ltd.
No.24 B, Gandhi Nagar, Kumbakonam-612001.
Call: 0435-2401622

TUF AUDIT SERVICES
General Manager Advances Department
City Union Bank Ltd.
No.24 B, Gandhi Nagar, Kumbakonam-612001.
Call: 0435-2402322