Solve complaint against Citizencredit Co-operative Bank in Consumer Court.
Expert advice from experienced lawyer to solve your consumer complaints with Citizencredit Co-operative Bank
Citizencredit Co-operative Bank 24×7 customer care ensures customers receive assistance on their Citizencredit Co-operative Bank account. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to Citizencredit Co-operative Bank Customer Care.
If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the Consumer Forum, collect all the relevant document to prove the deficiency in services.
Citizencredit Co-operative Bank Toll Free Number : 022 26442829
Citizencredit Co-operative Bank Email : ccbl@citizencreditbank.com
Citizencredit Co-operative Bank Head Office Address
CITIZENCREDIT CENTRE, CTS No:236, Marve Road, Orlem, Malad (W), Mumbai 400064
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Dial 022 26442829 from your registered mobile no. to contact Citizencredit Co-operative Bank customer care helpline. You can also email your complaint at ccbl@citizencreditbank.com from your personal Email ID which is registered with Citizencredit Co-operative Bank. Please note down the complaint reference number given by the Citizencredit Co-operative Bank executive at the end of the for future reference. For general complaints, you can call Citizencredit Co-operative Bank between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the Citizencredit Co-operative Bank customer care anytime.
View Chargeback Application format.
The turn-around time for responding to a complaint is:
3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days: Cases involving 3rd party (other Banks)
45 to 90 days: Chargeback related cases.
Contact Citizencredit Co-operative Bank Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the Citizencredit Co-operative Bank Principal Nodal Officer at:
CITIZENCREDIT CENTRE, CTS No:236, Marve Road, Orlem, Malad (W), Mumbai 400064
You can contact the RBI Ombudsman if you are not satisfied with the response from the Citizencredit Co-operative Bank. Reserve Bank of India appoints officers to solve the customer complaints if the Citizencredit Co-operative Bank fails to solve the issue within 30 days of lodging the complaint.
Visit : Banking Ombudsmen
If the customer has not received any response or not satisfied from the response, the customer can file a case against the Citizencredit Co-operative Bank in the Consumer Court.
About Citizencredit Co-operative Bank customer support center and list of customer care number
Customer Care Numbers
022-26442829 / 022-26442830 / 022-26442831
Formerly known as The Bombay Catholic Urban Co-op Credit Society, the bank was established through the cumulative efforts of a group of young minds who wished to create a strong financial foothold for the catholic community. The bank was envisaged to be a channel that fuelled the hopes and dreams of each customer through personal engagement and customized banking plans.