Citi Bank Customer Care

Expert Lawyers near you to solve the complaint with Citi Bank in Consumer Court.

Expert advice from experienced lawyer to solve your consumer complaints with Citi Bank

Citi Bank Customer Care Details.

Citi Bank 24×7 customer care ensures customers receive assistance on their Citi Bank account round the clock. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to Citi Bank Customer Care through call 18002662400 , email shaji.pillai@citi.com or SMS. If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the court, you need to furnish all the relevant document to prove in the deficiency in service.
Please Note: Timings of Citi Bank customer care may vary.

Citi Bank Toll Free No

18002662400

Citi Bank Email

shaji.pillai@citi.com

Head Office Address
Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai – 600 004.

About Us

We provide 24/7 online help to Indian consumer in filing their case in the Consumer Forum. We have the team of experienced lawyers to provide you with the best solution at very affordable price.

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Who can file a complaint in Consumer Court.
Anyone holding relationship with Citi Bank , not the commercial purpose can file a case in the Consumer Forum for the compensation against the deficiency in services.
What is the time limit ?
The Consumer Complaint is required to within 2 years from which the consumer has become aware of the defective goods or of deficient services.
What are the punishments under the Consumer Protection Act?
Whoever fails to comply with any order made by the Consumer Forum, as the case may be, shall be punishable with imprisonment for a term of one month to three years or with fine of twenty-five thousand rupees to one lakh rupees, or with both.

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Successfull Cases

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Steps to file a case in Consumer Court

Simple steps to file your case in your Consumer Forum against Citi Bank

STEP 1

Dial 18002662400 from your registered mobile no. to contact Citi Bank customer care helpline. You can also email your complaint at shaji.pillai@citi.com from your personal Email ID which is registered with Citi Bank. Please note down the complaint reference number given by the Citi Bank executive at the end of the for future reference. For general complaints, you can call Citi Bank between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the Citi Bank customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.

STEP 2

Contact Citi Bank Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the Citi Bank Principal Nodal Officer at:

Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai – 600 004.

STEP 3

You can contact the RBI Ombudsman if you are not satisfied with the response from the Citi Bank. Reserve Bank of India appoints officers to solve the customer complaints if the Citi Bank fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen

FINAL STEP

If the customer has not received any response or not satisfied from the response, the customer can file a case against the Citi Bank in the Consumer Court.

  1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
  2. Click here for complete steps to file case in person.
  3. You can hire a lawyer near you, search lawyer.

About Citi Bank

About Citi Bank customer support center and list of customer care number

The additional information to contact Citi Bank branch office, nodal officer via email or through postal communication. Contacting to the Citi Bank nodal officer is the second step to redress your grievances.

Citibank ASSISTANT VICE PRESIDENT

BANDRA KURLA COMPLEX, BANDRA (EAST)
FIRST INTERNATIONAL FINANCIAL CENTRE (FIFC), 11TH FLOOR
PLOT NOS. C‐54 & C‐55, G‐BLOCK
MUMBAI ‐ 400051
Telephone +91 22 6175 6938

Citibank Designated Branches

Designated Branches for ASBA_Citibank.xlsx

StateCityAddressPhone
GujaratAhmedabadKalapurnam Building, Muncipal market, CG Road, Ahmedabad – 38000907940015842
MaharashtraAurangabadSaraswat Sankul, Opp SB Bus Stop, Nirala Bazaar, Aurangabad – 431
001
02406659001
KarnatakaBangaloreRanga complex,Road no 5 M.G. Road, Bangalore 56000108067739326
GujaratBarodaPelican, 1st Floor, Opp Race Course Towers, Gotri Road,
Vadodara -390007
02656639204
Chandigarh(UT)ChandigarhSCO – 132 / 134,
Sector – 9C, Madhya Marg, Chandigarh – 160 17
01724687944
TamilnaduChennaiGround Floor, No. 163 Anna Salai,
Chennai 600002
04442274406
KeralaCochin38/1581 Fotofast House, M G Road, Ernakulam, Kochi – 682
035
04844196510
TamilnaduCoimbatore1st Floor, Tristar Towers, 657 Avanashi Road, Coimbatore – 64103704224237399
Andhra PradeshHyderabadQueens Plaza, S.P. Road, Begumpet, Secunderabad – 500
016
04040005810
RajasthanJaipurBhagwati Bhavan, 2nd Floor, Govt Hostel Crossing, M.I. Road, Jaipur – 302
001
01414053303
West BengalKolkataKanak Building, 41, Chowringhee Road,
Kolkata – 700 071
03344003523
Uttar PradeshLucknow17/1, Ashok Marg,
Amren House, Lucknow – 226 001
05224031244
MaharashtraMumbaiGr Floor, Fort House,
D.N. Road, Mumbai – 400 001
02240765168
MaharashtraNasikGround Floor, Plot No 52 & 53, Rushiraj Residency, D’Zousa Colony, College Road, Nasik – 42200502536647006
DelhiDelhiGround and 1st Floor, DLF Capitol Point, Baba Kharak Singh Marg, Connaught Place, New Delhi – 110 00101142545528
MaharashtraPuneONYX, NORTH MAIN ROAD, KOREGAON PARK Pune – 411
001
02066064250
GujaratSuratGr floor 14 Adarsh Society, Ghoddod Road, Opp Kakadia Complex, Surat – 395
007
02614082704
HaryanaGurgaonDLF Square, Ground floor,M Block, Jacaranda Marg, DLF City, Phase – II, Gurgaon – 12200201244893903
West BengalKolkataBombay Mutual Building,9,Brabourne
Road,Kolkata – 1
03344095002
KarnatakaBangalore91,Prestige South End,South End Road,Jayanagar,Ban
galore – 560004
08049008501
TamilnaduChennaiDoor 50,C.P.Ramaswamy
Road,3rd Street,M G Road,Alwapret
,Chennai – 600018
04449140205
HaryanaFaridabad24-27,Lower Ground floor,Crown Ansal Plaza,Mathura Road,Faridabad –
121007
01294182261
Uttar PradeshNoidaK-2, SECTOR 18, NOIDA, Noida  UP –
Uttar Pradesh  IND 201301
01204396506
DelhiDelhiD-11,South ex,Part – 2,New Delhi – 11004901142395100
DelhiDelhi27,Central Market,Punjabi Bagh(West),New
Delhi – 110026
01149231805
DelhiDelhi33,Basant Lok,Vasant Vihar,New Delhi – 11005701149231703
DelhiDelhiInternational Trade Tower,Hotel Royal Park Complex,Ground floor,New Delhi –
110057
01142545528
MaharashtraMumbaiCitibank, Times Square IT park , wing B andheri kula road marol  andheri east –
400059
02261534052
MaharashtraMumbaiB1 Ammu,V.L.Mehta Road,Juhu,Mumbai – 40004902261190903
MaharashtraMumbaiMahatama Phule Bhavan,Palm Beach Junction Road,Sector
– 17,Vashi, Navi Mumbai – 400 705,
02261416002
MaharashtraMumbai322, West View Building, Linking Road, Khar (West) ,
Mumbai – 400 052
02242142601
MaharashtraNagpurCitibank NA ,Nexus Point,Opposite Vidhan Bhawan,Civil Lines,Nagpur-44000107126623112
MaharashtraMumbaiGround floor, Shop no.G9 & G10, Palladium, Phoenix Mills Compound, 462, Senapati Bapat Marg, Lower Parel, Mumbai 40001302240765168
Andhra PradeshHyderabadUnit No. 1, Apurupa Silpi, Survey No. 124, Gachibowli Village, Serilingampally Mandal, Hyderabad, Ranga Reddy District 500 032,04066017105
MaharashtraThaneGround Floor, Shop No. 2. Wing A, Lalani Residency, Survey No. 199/4, Village Kavesar, Opp. Suraj Water Park, Near Waghbil Naka Ghodbunder Road, Thane (West) – 400 61502225981407