BNP Paribas

BNP Paribas Customer Care

Expert Lawyers near you to solve the complaint with BNP Paribas in Consumer Court.

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BNP Paribas Customer Care Details.

BNP Paribas 24×7 customer care ensures customers receive assistance on their BNP Paribas account round the clock. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to BNP Paribas Customer Care through call 022-6196 4000 , email india.communications@asia.bnpparibas.com or SMS. If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the court, you need to furnish all the relevant document to prove in the deficiency in service.
Please Note: Timings of BNP Paribas customer care may vary.

BNP Paribas Toll Free No

022-6196 4000

BNP Paribas Email

india.communications@asia.bnpparibas.com

Head Office Address
BNP Paribas House,1 North Avenue, Maker Maxity, Bandra - Kurla Complex, Bandra East, Mumbai 400-051

About Us

We provide 24/7 online help to Indian consumer in filing their case in the Consumer Forum. We have the team of experienced lawyers to provide you with the best solution at very affordable price.

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Who can file a complaint in Consumer Court.
Anyone holding relationship with BNP Paribas , not the commercial purpose can file a case in the Consumer Forum for the compensation against the deficiency in services.
What is the time limit ?
The Consumer Complaint is required to within 2 years from which the consumer has become aware of the defective goods or of deficient services.
What are the punishments under the Consumer Protection Act?
Whoever fails to comply with any order made by the Consumer Forum, as the case may be, shall be punishable with imprisonment for a term of one month to three years or with fine of twenty-five thousand rupees to one lakh rupees, or with both.

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Steps to file a case in Consumer Court

Simple steps to file your case in your Consumer Forum against BNP Paribas

STEP 1

Dial 022-6196 4000 from your registered mobile no. to contact BNP Paribas customer care helpline. You can also email your complaint at india.communications@asia.bnpparibas.com from your personal Email ID which is registered with BNP Paribas. Please note down the complaint reference number given by the BNP Paribas executive at the end of the for future reference. For general complaints, you can call BNP Paribas between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the BNP Paribas customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.

STEP 2

Contact BNP Paribas Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the BNP Paribas Principal Nodal Officer at:

BNP Paribas House,1 North Avenue, Maker Maxity, Bandra - Kurla Complex, Bandra East, Mumbai 400-051

STEP 3

You can contact the RBI Ombudsman if you are not satisfied with the response from the BNP Paribas. Reserve Bank of India appoints officers to solve the customer complaints if the BNP Paribas fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen

FINAL STEP

If the customer has not received any response or not satisfied from the response, the customer can file a case against the BNP Paribas in the Consumer Court.

  1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
  2. Click here for complete steps to file case in person.
  3. You can hire a lawyer near you, search lawyer.

About BNP Paribas

About BNP Paribas customer support center and list of customer care number

The additional information to contact BNP Paribas branch office, nodal officer via email or through postal communication. Contacting to the BNP Paribas nodal officer is the second step to redress your grievances.

BNP Paribas was one of the first banks to start a dialogue with India in 1860 begining operations in Calcutta (renamed Kolkata). We have since then spread our branches to eight key metros & mini metros and widened and enriched our product repertoire. Today, BNP Paribas is the second oldest foreign bank on the Indian soil and is positioned amongst the leading corporate banks in India.

BranchAddressPhone
MumbaiBNP Paribas House, 1 North Avenue, Maker Maxity, BKC, Bandra (E), Mumbai 400 051(022) 33704000/61964000
PuneGodrej Millenium Park, Unit No. 1 & 2, Ground Floor, 9, Koregaon Road, Pune – 411 001(020) 6708 6912 / 67086917
AhmedabadUnit No. 203, 2nd Floor, Sakar II, Ellisbridge, Ahmedabad – 380 006(079) 2657 9880/ 2657 9643
New Delhi8th & 9th Floor East Towers (Sood Towers), 25, Barakhamba Road, New Delhi – 110 001(011) 4179 6600
KolkataUnit No 301, Office No. 2, 3rd Floor, Avani Signature, 91A/1, Park Street, Kolkata – 700 016(033) 6652 6300
BangaloreA – 3, Ground floor, Salarpuria Windsor, Ulsoor Road, Bangalore – 560042(080) 66076200/45456200
Chennai25/26 College Road, 3rd Floor, Prince Towers, Chennai – 600 006(044) 3357 6100
HyderabadTrendset Towers, Road No. 2, Banjara Hills Hyderabad – 500 034(040) 66216500