Bandhan Bank Customer Care

Dial 1800-258-8181 from your registered mobile no. to contact Bandhan Bank customer care helpline. You can also email your complaint at customercare@bandhanbank.com from your personal Email ID which is registered with Bandhan Bank. Please note down the complaint reference number given by the Bandhan Bank executive at the end of the for future reference. For general complaints, you can call Bandhan Bank between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the Bandhan Bank customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.

Contact Bandhan Bank Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the Bandhan Bank Principal Nodal Officer at:

Floors 12-14, Adventz Infinity@5, BN 5, Sector V, Salt Lake City, Kolkata 700091.

You can contact the RBI Ombudsman if you are not satisfied with the response from the Bandhan Bank. Reserve Bank of India appoints officers to solve the customer complaints if the Bandhan Bank fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen

If the customer has not received any response or not satisfied from the response, the customer can file a case against the Bandhan Bank in the Consumer Court.

1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
2. Click here for complete steps to file case in person.
3. You can hire a lawyer near you, search lawyer.