Axis Bank Customer Care

Solve complaint against Axis Bank in Consumer Court.

Expert advice from experienced lawyer to solve your consumer complaints with Axis Bank

Axis Bank Customer Care Details.

Axis Bank 24×7 customer care ensures customers receive assistance on their Axis Bank account. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to Axis Bank Customer Care.
If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the Consumer Forum, collect all the relevant document to prove the deficiency in services.

Axis Bank Toll Free Number : 18604195555

Axis Bank Email : customer.service@axisbank.com

Axis Bank Head Office Address
‘Trishul’, 3rd Floor, Opp. Samartheshwar Temple, Near Law Garden, Ellisbridge, Ahmedabad - 380 006

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We provide 24/7 online help to Indian consumer in filing their case in the Consumer Forum. We have the team of experienced lawyers to provide you with the best solution at very affordable price.

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Who can file a complaint in Consumer Court.
Anyone holding relationship with Axis Bank , not the commercial purpose can file a case in the Consumer Forum for the compensation against the deficiency in services.
What is the time limit ?
The Consumer Complaint is required to within 2 years from which the consumer has become aware of the defective goods or of deficient services.
What are the punishments under the Consumer Protection Act?
Whoever fails to comply with any order made by the Consumer Forum, as the case may be, shall be punishable with imprisonment for a term of one month to three years or with fine of twenty-five thousand rupees to one lakh rupees, or with both.

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Phone Number

Steps to file a case in Consumer Court

Simple steps to file your case in your Consumer Forum against Axis Bank

STEP 1

Dial 18604195555 from your registered mobile no. to contact Axis Bank customer care helpline. You can also email your complaint at customer.service@axisbank.com from your personal Email ID which is registered with Axis Bank. Please note down the complaint reference number given by the Axis Bank executive at the end of the for future reference. For general complaints, you can call Axis Bank between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the Axis Bank customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.

STEP 2

Contact Axis Bank Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the Axis Bank Principal Nodal Officer at:

‘Trishul’, 3rd Floor, Opp. Samartheshwar Temple, Near Law Garden, Ellisbridge, Ahmedabad - 380 006

STEP 3

You can contact the RBI Ombudsman if you are not satisfied with the response from the Axis Bank. Reserve Bank of India appoints officers to solve the customer complaints if the Axis Bank fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen

FINAL STEP

If the customer has not received any response or not satisfied from the response, the customer can file a case against the Axis Bank in the Consumer Court.

  1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
  2. Click here for complete steps to file case in person.
  3. You can hire a lawyer near you, search lawyer.

About Axis Bank

About Axis Bank customer support center and list of customer care number

The additional information to contact Axis Bank branch office, nodal officer via email or through postal communication. Contacting to the Axis Bank nodal officer is the second step to redress your grievances.

Axis Bank Retail Phone Banking Numbers

18604195555
18605005555

Axis Bank NRI Phone Banking Numbers

USA
1855 205 5577

Saudi Arabia
800 850 0000

UK
0808 178 5040

UAE
8000 3570 3218

Singapore
800 1206 355

Qatar
00 800 100 348

Canada
1855 436 0726

Australia
1800 153 861

(Non – Toll Free)
+91 40 67174100

Avail the ease of SMS Banking: Receive information by sending an SMS from your registered mobile number with the below specified keyword to 56161600 or +918691000002.

BALAccount Balance
ACACredit Card activation
CCPCredit Card payment
CARDBALCredit Card balance
AVAILBALCredit card available balance limit
ESTMTE-statement on regd. email ID
BLOCKCARDBlocking debit card
UPDATEMUpdate mobile no.

Axis Bank Nodal Office Details

Gujarat, Union Territories of
Dadra and Nagar Haveli, Daman
and Diu
Address: Axis Bank Ltd. 3rd floor, Shivalik – IshaanNr. C
N Vidyalaya, Ambawadi, Ahmedabad 380006
Landline No: 079-40225106
E-mail Id: Circlenodalofficer.Gujaratwest@axisbank.com 
KarnatakaAddress: Axis Bank Ltd., No 8 , Nitesh Times Square, 2nd Floor M G
Road , Opp to Adiga’s Hotel, Bangalore 560001
Landline No: 080 – 68047212
E-mail Id: Circlenodalofficer.Bangalore@axisbank.com
Madhya PradeshAddress: Axis Bank Ltd. Bhopal Circle Office, “The Infinity”, 2nd
Floor,M.P Nagar,Zone II, Bhopal- 462011 (Madhya Pradesh).
Landline No: 0755-4097920
E-mail Id: Circlenodalofficer.Bhopal@axisbank.com 
OdishaAddress: Axis Bank Ltd. Bhubaneswar Circle Office, Plot No.- 1,
Ground Floor, Nandi Ghosh Estates, Bapuji Nagar, Bhubaneswar,
Pin No. 751009.
Landline No: 0674-2598912
E-mail Id: Circlenodalofficer.Bhubaneshwar@axisbank.com
Himachal Pradesh, Punjab,Union
Territory of Chandigarh and 3 –
Districts of Haryana – Panchkula,
Ambala and Yamuna Nagar
Address: Axis Bank Ltd. Plot 149, 1st Floor, Industrial Area Phase-1,
Chandigarh, PIN CODE – 160002
Landline No: 0161-5030621
E-mail Id: Circlenodalofficer.Punjab@axisbank.com
Tamil Nadu, Union Territories of
Puducherry (except Mahe
Region) and Andaman and
Nicobar Islands
Address: Axis Bank Ltd.,Chennai Circle Office, II Floor,No.3,
Club House Road, Chennai-600002
Landline No: 044-61372067
E-mail Id: Circlenodalofficer.Chennai@axisbank.com
Uttrakhand and Seven district of Uttar Pradesh viz, Saharanpur, Shamli (Prabudh Nagar),
Muzaffarnagar, Baghpat, Meerut,
Nagar)
Address: Axis Bank Ltd. Dehradun Circle Office, 2nd
Landline No: 0135-6679991
E-mail Id: Circlenodalofficer.Dehradun@axisbank.com
North, North-West, West, SouthWest, New Delhi and South
districts of Delhi
Address: Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector128,
Noida, UP- 201304.
Landline No: 0120-6210005
E-mail Id: circlenodalofficer.delhi1@axisbank.com
Haryana (except Panchkula,
Yamuna Nagar and Ambala
Districts) and Ghaziabad and
Gautam Budh Nagar districts of Uttar Pradesh
Address: Axis Bank Ltd. 3rd Floor, SCO 29, Sector 14,
Gurgaon, Haryana- 122001
Landline No: 0124-4750844
E-mail Id: Circlenodalofficer.delhi2@axisbank.com
North-East, Central, Shahdara,
East and South-East districts of
Delhi 
Address: Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector128,
Noida, UP- 201304.
Landline No: 0120-6210005
E-mail Id: circlenodalofficer.delhi1@axisbank.com
Assam, Arunachal Pradesh,
Manipur, Meghalaya, Mizoram,
Nagaland and Tripura
Address: Axis Bank Ltd. Circle Office, Chibber House 3rd
Landline No: 0361-2340054
E-mail Id: Circlenodalofficer.Northeast@axisbank.com
Andhra Pradesh and TelanganaAddress: Axis Bank Ltd., Hyderabad Circle Office, Abhinandan
Towers, 6-3-249/3, Road No:1, Banjara Hills, Hyderabad – 500034
Landline No: 040-47476602
E-mail Id: Circlenodalofficer.Hyderabad@axisbank.com
RajasthanAddress: Axis Bank Ltd. Circle Office, B-115, 1st Floor, Shanti Tower, Hawa Sadak, Civil Lines, Jaipur – 302006
Landline No: 0141-4076752
E-mail Id: Circlenodalofficer.Jaipur@axisbank.com
Jammu and KashmirAddress: Axis Bank Ltd. S.C.O. 390, Sector 20, Urban Estate,
Panchkula – 134 112
Landline No: 0172-4341002
E-mail Id: Circlenodalofficer.Panchkula@axisbank.com
Uttar Pradesh (Excluding Districts of Ghaziabad, Gautam
Buddha Nagar, Saharanpur,
Shamli (Prabudh Nagar),
Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule
Nagar)
Address: Axis Bank Ltd., Circle Office, 1st Floor, UPRNSS Building,
G4/5-B, Sector 4 Gomti Nagar Extension, Near  CMS School Lucknow – 226010
Landline No: 0522-2390652
E-mail Id: Circlenodalofficer.Lucknow@axisbank.com
West Bengal and SikkimAddress: Axis Bank Ltd. 5 Shakespeare Sarani, Kolkata Circle Office,
Kolkata-700071
Landline No: 033-2282 0210
E-mail Id: Circlenodalofficer.Kolkata@axisbank.com
Districts of Mumbai, Mumbai
Suburban and Thane
2nd Floor, Corporate Park 2, Behind Swastik
Chambers, Sion Trombay Road, ChemburEast, Mumbai 400071 Landline No: 022-45051296
E-mail Id: Circlenodalofficer.Mumbai@axisbank.com
Maharashtra, (except the
districts of Mumbai, Mumbai
Suburban and Thane) and Goa
Address: Axis Bank Ltd., Circle Office, 1st Floor, UPRNSS Building,
G4/5-B, Sector 4 Gomti Nagar Extension, Near  CMS School Lucknow – 226010

Landline No: 0522-2390652
E-mail Id: Circlenodalofficer.Lucknow@axisbank.com
West Bengal and SikkimAddress: Axis Bank Ltd. 5 Shakespeare Sarani, Kolkata Circle Office, Kolkata-700071
Landline No: 033-2282 0210
E-mail Id: Circlenodalofficer.Kolkata@axisbank.com
Districts of Mumbai, Mumbai Suburban and Thane2nd Floor, Corporate Park 2, Behind Swastik
Chambers, Sion Trombay Road, ChemburEast, Mumbai 400071 Landline No: 022-45051296
E-mail Id: Circlenodalofficer.Mumbai@axisbank.com
Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and Goa2nd Floor, Corporate Park 2, Behind Swastik
Chambers, Sion Trombay Road, ChemburEast, Mumbai 400071 Landline No: 022-45051296
E-mail Id: Circlenodalofficer.Mumbai@axisbank.com
BiharAddress: Axis Bank Ltd. Circle Office , 2nd Floor , Plot No . 136,
Patliputra Colony, Near Sai Mandir, Patna
(Bihar) 800013
Landline No: 0612-2271041
E-mail Id: Circlenodalofficer.Patna@axisbank.com 
JharkhandAddress: Axis Bank Ltd. Circle Office , 2nd Floor , Plot No . 136,
Patliputra Colony, Near Sai Mandir, Patna
(Bihar) 800013
Landline No: 0612-2271041
E-mail Id: Circlenodalofficer.Patna@axisbank.com
ChattisgarhAddress: Axis Bank Ltd. Raipur Circle Office 2nd floor ,
Simran Tower, Jivan Bima Marg, Raipur 492001
Landline No: 0771-4002084
E-mail Id: Circlenodalofficer.Raipur@axisbank.com
Kerala, Union Territory of
Lakshadweep and Union
Territory of Puducherry (only
Mahe Region).
Address: Axis Bank Ltd. Circle Office, 5th Floor, Chicago Plaza,
Rajajai Road, Kochi -682 035, Kerala
Landline No: 0484-4422089
E-mail Id: Circlenodalofficer.Kerala@axisbank.com

Principal Nodal Officer for Axis Bank Ltd.

2nd Floor, The Ruby
9 – Senapati Bapat Marg,
Dadar Mumbai – 400028
Contact Details : – 080-61865200
Email : PNO@axisbank.com