AU Small Finance Bank Customer Care

Solve complaint against AU Small Finance Bank in Consumer Court.

Expert advice from experienced lawyer to solve your consumer complaints with AU Small Finance Bank

AU Small Finance Bank Customer Care Details.

AU Small Finance Bank 24×7 customer care ensures customers receive assistance on their AU Small Finance Bank account. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to AU Small Finance Bank Customer Care.
If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the Consumer Forum, collect all the relevant document to prove the deficiency in services.

AU Small Finance Bank Toll Free Number : 180012001200

AU Small Finance Bank Email : customercare@aubank.in

AU Small Finance Bank Head Office Address
Customer Care Centre, 5th Floor, E Wing, Sunny Trade Centre, New Aatish Market, Jaipur 302020.

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Who can file a complaint in Consumer Court.
Anyone holding relationship with AU Small Finance Bank , not the commercial purpose can file a case in the Consumer Forum for the compensation against the deficiency in services.
What is the time limit ?
The Consumer Complaint is required to within 2 years from which the consumer has become aware of the defective goods or of deficient services.
What are the punishments under the Consumer Protection Act?
Whoever fails to comply with any order made by the Consumer Forum, as the case may be, shall be punishable with imprisonment for a term of one month to three years or with fine of twenty-five thousand rupees to one lakh rupees, or with both.

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Phone Number

Steps to file a case in Consumer Court

Simple steps to file your case in your Consumer Forum against AU Small Finance Bank

STEP 1

Dial 180012001200 from your registered mobile no. to contact AU Small Finance Bank customer care helpline. You can also email your complaint at customercare@aubank.in from your personal Email ID which is registered with AU Small Finance Bank. Please note down the complaint reference number given by the AU Small Finance Bank executive at the end of the for future reference. For general complaints, you can call AU Small Finance Bank between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the AU Small Finance Bank customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.

STEP 2

Contact AU Small Finance Bank Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the AU Small Finance Bank Principal Nodal Officer at:

Customer Care Centre, 5th Floor, E Wing, Sunny Trade Centre, New Aatish Market, Jaipur 302020.

STEP 3

You can contact the RBI Ombudsman if you are not satisfied with the response from the AU Small Finance Bank. Reserve Bank of India appoints officers to solve the customer complaints if the AU Small Finance Bank fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen

FINAL STEP

If the customer has not received any response or not satisfied from the response, the customer can file a case against the AU Small Finance Bank in the Consumer Court.

  1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
  2. Click here for complete steps to file case in person.
  3. You can hire a lawyer near you, search lawyer.

About AU Small Finance Bank

About AU Small Finance Bank customer support center and list of customer care number

The additional information to contact AU Small Finance Bank branch office, nodal officer via email or through postal communication. Contacting to the AU Small Finance Bank nodal officer is the second step to redress your grievances.

Head Branch Banking:
Mr. Rishi Dhariwal
E-mail address: chief.branchbanking@aubank.in
(You will receive a response within 3 business days from receiving your email)

Head Retail Loans – Vehicle:
Bhaskar Karkera
E-mail address: chief.wheels@aubank.in
(You will receive a response within 3 business days from receiving your email)

Head Retail Loans – Mortgage:
Pankaj Sharma
E-mail address: chief.SBL@aubank.in
(You will receive a response within 3 business days from receiving your email)

Head Wholesale Banking (Business Banking, REG & NBFC Funding)
Vivek Tripathi
E-mail address: chief.smallmidcorporates@aubank.in
(You will receive a response within 3 business days from receiving your email)

24X7 Customer Care
Toll free numbers : 1800 1200 1200, 1800 26 66677
Non-toll free numbers*
186012001200, 0141-7141000, 0141-6133000, 0141-3071800

Credit Card: 24X7 Toll free number :
180012001500
Email ID:
creditcard.support@aubank.in, creditcard.priority@aubank.in (For Vetta and Zenith customers)

NRI Services: nriservices@aubank.in

AU Small Finance Bank Nodal Officer List

RegionAddress, Contact Number & Email ID
RajasthanPlot No. C-6, Harikishan Somani Marg, Ajmer
Road, Jaipur, Rajasthan, PIN – 302001
+91 73400 12367
rno.jaipur@aubank.in
Madhya PradeshAlankar Complex, Plot no 10, MP Nagar, Zone 2,
Bhopal, Madya Pradesh, PIN – 462011
+91 6269714974
rno.bhopal@aubank.in
ChhattisgarhPlot No. 22, Sheet No. 9, Near Daga Petrol
Pump, Fafadik Chowk, Raipur,
Chattisgarh, PIN – 492001
+91 81081 19708
rno.raipur@aubank.in
Vishal Tarlekar Maharashtra and GoaGround Floor, Nandadeep, FC Road,
Pune, Maharashtra, PIN – 411004
+91 88288 64073
rno.mumbai@aubank.in
Delhi, Haryana (Except Panchkula,
Yamuna Nagar and Ambala
Districts) and Ghaziabad and
Gautam Budh Nagar districts of
Uttar Pradesh
F-4, Ground Floor, East of Kailash,
New Delhi, PIN – 110024
+91 81303 07739
rno.delhi@aubank.in
Himachal Pradesh, Punjab, Union
Territory of Chandigarh and
Panchkula, Yamuna Nagar and
Ambala Districts of Haryana.
SCO 45 – 46, Sector 8 C, Chandigarh, PIN –
160018
+91 82880 10159
rno.chandigarh@aubank.in
GujaratGround floor, Shital Varsha Complex,
Shivranjani, Cross Road, Satellite,
Ahmedabad, PIN – 380009
+91 99251 06132
rno.ahmedabad@aubank.in
KarnatakaGround Floor, N-9, 24th Main, J.P. Nagar 1st
Phase, Bangalore- 560078
+91 81081 19708
rno.bangalore@aubank.in
Union Territories of Jammu &
Kashmir and Ladakh
Sh. Hardev Singh, Khasra No. 8, Shivaji Chowk,
Sector 14, Ground Floor, Near Zorawar Singh
Chowk, Nanak Nagar, Bahu Plaza,
Jammu – 180004
+91 82880 10159
rno.jammu@aubank.in
Uttar Pradesh (excluding Districts of
Ghaziabad, Gautam Buddha Nagar,
Saharanpur, Shamli, Muzaffarnagar,
Baghpat, Meerut, Bijnor and
Amroha)
14/113, Padam Tower-1, Civil Lines,
Kanpur, UP-208001
+91 9116658179
rno.kanpur@aubank.in
West Bengal56A, Hemanta Basu Sarani, Stephen House,
BBD Bag, KOLKATA-700001
+91 8905100184
rno.Kolkata@aubank.in 
TelanganaGround Floor, Plot No. B. No. 160/2/GF, Sardar
Patel Road, Opposite to Asoka Bhoopal
Chamber, Secunderabad – 500003
+91 81081 19708
rno.hyderabad@aubank.in
OdishaPlot No – 123, 124, Cuttack Puri Road,
Laxmisagar – 1, Unit No-30, Khurda,
Bhubaneswar – 751006
+91 81081 19708
rno.bhubaneshwar@aubank.in
In case of non-resolution of grievances within 7 days to customer’s satisfaction, they may escalate their grievance
to the Regional Nodal Officer(s) and thereafter to the Principal Nodal Officer after expiry of further 7 days.
Details of Regional Nodal Officer are as follows: