American Express Credit Card Customer Care

Solve complaint against American Express Credit Card in Consumer Court.

Expert advice from experienced lawyer to solve your consumer complaints with American Express Credit Card

American Express Credit Card Customer Care Details.

American Express Credit Card 24×7 customer care ensures customers receive assistance on their American Express Credit Card account. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to American Express Credit Card Customer Care.
If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the Consumer Forum, collect all the relevant document to prove the deficiency in services.

American Express Credit Card Toll Free Number : 1800 419 3646

American Express Credit Card Email : Head-Customerservicesindia@aexp.com

American Express Credit Card Head Office Address
American Express Banking Corp. Cyber City, Tower C, DLF Bldg No.8 Sector 25, DLF City Ph-II Gurgaon – 122002 (Haryana)

About Us

We provide 24/7 online help to Indian consumer in filing their case in the Consumer Forum. We have the team of experienced lawyers to provide you with the best solution at very affordable price.

Expert Support

Affordable Fee

}

Time Saving

Who can file a complaint in Consumer Court.
Anyone holding relationship with American Express Credit Card , not the commercial purpose can file a case in the Consumer Forum for the compensation against the deficiency in services.
What is the time limit ?
The Consumer Complaint is required to within 2 years from which the consumer has become aware of the defective goods or of deficient services.
What are the punishments under the Consumer Protection Act?
Whoever fails to comply with any order made by the Consumer Forum, as the case may be, shall be punishable with imprisonment for a term of one month to three years or with fine of twenty-five thousand rupees to one lakh rupees, or with both.

Happy Clients

Successfull Cases

}

Years Experience

Lawyers

Best Consumer Court Lawyers

Search best Consumer Forum Lawyer near you.

4.002
Bhanu Pratap
Featured Recomended
Practising Courts
183, Nawada Allahabad Bank Road, Delhi 110059, India
Phone Consultation
र500.00
Phone Number
Review Rating
Experiance
3.5
Fee
5.0
Punctuality
5.0
5 stars
100%
4 stars
0%
3 stars
0%
2 stars
0%
1 star
0%
5.001
Arun Kumar
Featured
187, Nawada, Uttam Nagar Allahabad Bank Road, Delhi 110059, India
Phone Number

Steps to file a case in Consumer Court

Simple steps to file your case in your Consumer Forum against American Express Credit Card

STEP 1

Dial 1800 419 3646 from your registered mobile no. to contact American Express Credit Card customer care helpline. You can also email your complaint at Head-Customerservicesindia@aexp.com from your personal Email ID which is registered with American Express Credit Card. Please note down the complaint reference number given by the American Express Credit Card executive at the end of the for future reference. For general complaints, you can call American Express Credit Card between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the American Express Credit Card customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.

STEP 2

Contact American Express Credit Card Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the American Express Credit Card Principal Nodal Officer at:

American Express Banking Corp. Cyber City, Tower C, DLF Bldg No.8 Sector 25, DLF City Ph-II Gurgaon – 122002 (Haryana)

STEP 3

You can contact the RBI Ombudsman if you are not satisfied with the response from the American Express Credit Card. Reserve Bank of India appoints officers to solve the customer complaints if the American Express Credit Card fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen

FINAL STEP

If the customer has not received any response or not satisfied from the response, the customer can file a case against the American Express Credit Card in the Consumer Court.

  1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
  2. Click here for complete steps to file case in person.
  3. You can hire a lawyer near you, search lawyer.

About American Express Credit Card

About American Express Credit Card customer support center and list of customer care number

The additional information to contact American Express Credit Card branch office, nodal officer via email or through postal communication. Contacting to the American Express Credit Card nodal officer is the second step to redress your grievances.

Should you require any assistance, the 24 Hours call center of American Express can be contacted at these numbers – +91124–2801800 / 1800 419 3646

Grievances Redressal Escalation – Contact Particulars of officers to be contacted

Grievances Redressal Escalation – Contact Particulars of officers to be contacted

If you are not satisfied with the response received at our helpline, you can escalate your grievance at the below mentioned address.
Please Note that the below contact particulars are purely for Grievance Redressal Escalation, for general inquiries customers may reach out to us through our customer service channels.

Manager – Executive Correspondence Unit
American Express Banking Corp.
Cyber City, Tower C, DLF Bldg No.8
Sector 25, DLF City Ph II
Gurgaon – 122002 (Haryana)
Telephone No. 0124-3362172 (Monday to Friday 8:30 to 5:00 pm)
Email: Manager-Customerservicesindia@aexp.com

For further escalation of grievances, the same can be addressed to:
Ms. Priyameet Kaur
Head of Customer Service
American Express Banking Corp.
Cyber City, Tower C, DLF Bldg No.8
Sector 25, DLF City Ph II
Gurgaon – 122002 (Haryana)
Telephone No. 0124-3362044
Email: Head-Customerservicesindia@aexp.com

Nodal Officer
Name: Mr. Ashish Pandey
E-mail ID:
AEBCNodalOfficer@aexp.com
Telephone no: 0124-4190044
(Monday to Friday 8:30 to 5:00 pm)
Address: American Express Banking Corp.
Cyber City, Tower “C”, DLF Bldg. No.8, Sector – 25, DLF City Phase – II,
Gurgaon – 122002 (Haryana)

Contatc Banking Ombudsman for American Express Credit Card

SchemeIf you are not satisfied with redressal of the complaint provided by Bank or if you have not received a response from Bank within one month i.e. 30 days of logging a complaint, you may approach the Office of Banking Ombudsman for Grievance Redressal. The complaint can be made to the Office of Banking Ombudsman with the complete transaction and other requisite details. (The 30 day period will be reckoned after all the necessary information sought from the customer is received).