Airtel Payment Bank Customer Care

Solve complaint against Airtel Payment Bank in Consumer Court.

Expert advice from experienced lawyer to solve your consumer complaints with Airtel Payment Bank

Airtel Payment Bank Customer Care Details.

Airtel Payment Bank 24×7 customer care ensures customers receive assistance on their Airtel Payment Bank account. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to Airtel Payment Bank Customer Care.
If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the Consumer Forum, collect all the relevant document to prove the deficiency in services.

Airtel Payment Bank Toll Free Number : 8800688006

Airtel Payment Bank Email : wecare@airtelbank.com

Airtel Payment Bank Head Office Address
Tower A, Plot No-16, Udyog Vihar Industrial Area Phase 4, Gurugram, Haryana - 122015

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We provide 24/7 online help to Indian consumer in filing their case in the Consumer Forum. We have the team of experienced lawyers to provide you with the best solution at very affordable price.

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Who can file a complaint in Consumer Court.
Anyone holding relationship with Airtel Payment Bank , not the commercial purpose can file a case in the Consumer Forum for the compensation against the deficiency in services.
What is the time limit ?
The Consumer Complaint is required to within 2 years from which the consumer has become aware of the defective goods or of deficient services.
What are the punishments under the Consumer Protection Act?
Whoever fails to comply with any order made by the Consumer Forum, as the case may be, shall be punishable with imprisonment for a term of one month to three years or with fine of twenty-five thousand rupees to one lakh rupees, or with both.

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Steps to file a case in Consumer Court

Simple steps to file your case in your Consumer Forum against Airtel Payment Bank

STEP 1

Dial 8800688006 from your registered mobile no. to contact Airtel Payment Bank customer care helpline. You can also email your complaint at wecare@airtelbank.com from your personal Email ID which is registered with Airtel Payment Bank. Please note down the complaint reference number given by the Airtel Payment Bank executive at the end of the for future reference. For general complaints, you can call Airtel Payment Bank between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the Airtel Payment Bank customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.

STEP 2

Contact Airtel Payment Bank Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the Airtel Payment Bank Principal Nodal Officer at:

Tower A, Plot No-16, Udyog Vihar Industrial Area Phase 4, Gurugram, Haryana - 122015

STEP 3

You can contact the RBI Ombudsman if you are not satisfied with the response from the Airtel Payment Bank. Reserve Bank of India appoints officers to solve the customer complaints if the Airtel Payment Bank fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen

FINAL STEP

If the customer has not received any response or not satisfied from the response, the customer can file a case against the Airtel Payment Bank in the Consumer Court.

  1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
  2. Click here for complete steps to file case in person.
  3. You can hire a lawyer near you, search lawyer.

About Airtel Payment Bank

About Airtel Payment Bank customer support center and list of customer care number

The additional information to contact Airtel Payment Bank branch office, nodal officer via email or through postal communication. Contacting to the Airtel Payment Bank nodal officer is the second step to redress your grievances.

Airtel Payment Bank Contact Information

Airtel customers dial 400 Other operators subscriber dial 8800688006

  • Call Center: For airtel Customers: 400; For Other operators: 8800688006 (Standard calling rates apply).
  • Email: wecare@airtelbank.com
  • Website: www.airtel.in/bank
  • Address:Airtel Payments Bank, 1st Floor, Tower B, Plot No-16, Udyog Vihar Industrial Area Phase 4, Gurugram – 122001
  • Customer Call Center / IVR will be available in Hindi, English and Major regional languages
  • Registered Office address:  Bharti Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase – II, New Delhi – 110070 CIN: U65100DL2010PLC201058 Name: Airtel Payments Bank Limited
  • To check the account balance, customers can give a missed call to the Airtel Balance Enquiry Toll-free Number 9971199711.

Airtel Principal Nodal Officer

  • If the resolution provided at grievance officer does not meet your expectation, you can write to Mr. Vikas Rana (Principal Nodal Officer)
  • Contact Number : 0124-4247797
  • Email: pno@airtelbank.com
  • Timings- Monday to Friday 9:30 AM to 6:30 PM excluding public holidays